Returns and exchanges

Kindly note the following policy.  No exceptions will be made.

  • Returns and exchanges are allowed within 7 days of receipt date.
  • Credit vouchers will be issued for returns, no cash returns. Vouchers are valid for three months from date of issue.
  • Customer must present the unwanted item physically to the boutique in its original, unopened condition for inspection before a credit voucher is issued. We unfortunately cannot provide a return delivery service. The original receipt must be included for processing.  Items that do not meet this criteria will not be accepted.
  • Exchanged goods can be exchanged for items of equal value and no value difference will be refunded.
  • Dated or seasonal items are not eligible for return or exchange.
  • Items marked as final sale cannot be returned or exchanged.
  • Delivery charges are not refundable under any circumstance.